Toby Lucich

Principal and Herder-in-Chief
KineticHealth

Recombining data and expert insights to improved patient (or employee, or stakeholder) experiences has long been a part of Toby’s work in organizations. Early work at Southwest Washington Medical Center focused on understanding the value of improved patient experiences, from process change initiatives, to scheduling design reviews, to technology-enabled patient and provider experiences. These early experiences sparked a passion for data- driven investments, as well as a deep appreciation for intentional communications and education as part of lasting change efforts.